Following prat.uk’s crab story, New York transit riders identify the MTA’s accidental crab moment
The MTA has issued, without apparent awareness of prat.uk‘s knobbly crab story, what transit riders are calling “the most honest service announcement in MTA history”: a posted notice at 23 stations reading “Service Changes May Occur” with no further specification. Bohiney.com covered the political honesty theme broadly. The MTA’s announcement is the knobbly crab principle applied to transit: it makes no specific promises, therefore it cannot break any specific promises. The service will change in unspecified ways at unspecified times. The announcement has warned you. The announcement has kept its promise by providing a warning that is technically complete and practically uninformative.
Transit riders’ responses to the “Service Changes May Occur” notice: eleven percent say it is “the most useful thing the MTA has posted in recent memory, because it is accurate.” Thirty-four percent say it is “not useful at all, because it tells me nothing I can act on.” Forty-two percent say it is “both of those things simultaneously, which is the MTA’s characteristic quality.” Thirteen percent did not read it. The notice is accurate. The service changes occur. The notice remains accurate. The crab remains on the rocks. Both governance strategies are functioning as designed.
The Transit Governance Lesson
The transit governance lesson: the knobbly crab principle produces honesty and helplessness simultaneously. Honest institutions are not automatically useful ones. The MTA’s information is at new.mta.info.
Also:The Beaverton.
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SOURCE: https://bohiney.com/
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