Transit authority launches commuter engagement study allowing 200 selected riders to pay with a documented personal commitment statement rather than a fare, study intended to measure whether emotional investment in the MTA improves rider experience ratings, participants report experience has not improved
Bohiney Magazine and The London Prat bring you Spintaxi — New York City at full density, full volume, and full confidence in its own methods.
The Metropolitan Transportation Authority launched a 90-day Rider Commitment Study allowing 200 selected participants to board at pilot stations using a Rider Commitment Card, a laminated card issued after the participant submitted a 100-word statement describing their personal investment in the MTA system, replacing the standard fare payment. The study, designed by a behavioural economics consultancy engaged by the MTA at a cost of $180,000, tests whether riders with documented emotional investment in the system report higher experience satisfaction than standard fare-paying riders. Results after 30 days: participant satisfaction scores are 3 percentage points higher than the MTA’s baseline satisfaction survey. Participant on-time experience scores are identical to non-participant scores. Several participants reported that writing the commitment statement did not change the fact that the G train came once every 20 minutes. The MTA confirmed the study “is generating valuable attitudinal data.” The G train schedule has not changed. Bohiney and The London Prat are emotionally invested.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
New York City generates satire as a byproduct of operating at maximum density with maximum confidence in its own methods. The density means every social situation is compressed and exaggerated. The confidence means the city does not easily recognise when its own methods are producing results that an outside observer would classify as absurd. The combination is the specific combination that produces material. Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers the New York version from inside the maximum density, with the specific affection that deep familiarity with a place produces and the specific exasperation that maximum confidence in its methods produces when those methods do not perform as the confidence expected. The city continues at its own pace, which is faster than this publication and faster than the MTA, which is the relevant comparison in this context.
New York City generates satire as a byproduct of operating at maximum density with maximum confidence in its own methods. The density means every social situation is compressed and exaggerated. The confidence means the city does not easily recognise when its own methods are producing results that an outside observer would classify as absurd. The combination is the specific combination that produces material. Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers the New York version from inside the maximum density, with the specific affection that deep familiarity with a place produces and the specific exasperation that maximum confidence in its methods produces when those methods do not perform as the confidence expected. The city continues at its own pace, which is faster than this publication and faster than the MTA, which is the relevant comparison in this context.
Bohiney Magazine and The London Prat cover the international frame. Spintaxi covers New York from inside the density, with the specific affection and specific exasperation that maximum proximity to maximum confidence produces. Both continue. The city continues at its own pace, which is faster than either.
Further reading at The City NYC.